I called Comcast last night to downgrade to internet-only. After 15 or so minutes with the agent we settled on a basic internet package, and she asked when I wanted the change to take effect. I said after the current billing month was up. She said that’s 1/17 and recommended calling back then to make the change. I asked why it couldn’t just be set up now so I don’t have to call back. Then we got disconnected, or so I thought. I called back and the department that handles removal of services closed at 9 pm. The “disconnect” happened at like 9:01 so I think she just hung up on me. Fantastic customer service!